Route directory and tier guide

Global server nodes

VPNSM provides cross-border connectivity across 120+ countries / 250+ routes. Routes are organized into IEPL dedicated, relay, and direct options. Choose based on the task first, then the destination—there is no need to stay on one route all the time.

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SPEED MODE Switch routes by task
120+ countries / 250+ routes
A

IEPL Dedicated

Best for persistent connections, cross-border work, and evening streaming.

Priority tier
B

Relay routes

Balances connection paths, regional coverage, and everyday use.

Balanced tier
C

Direct routes

A direct path for regular browsing and backup connectivity.

Standard tier

Route types describe connection paths; they do not mean every region will perform identically on every network. Test routes against your local network and target service.

REGION DIRECTORY

Browse routes by region

The table below maps regions, cities, and route tiers. It is a sample of the coverage structure, not a live monitoring panel or a statement about current performance. The Streaming column indicates whether a region offers routes intended for viewing; actual content availability depends on the target platform, account region, and local licensing rules.

Country or Region City Route Type Streaming Support
Asia-Pacific
Hong Kong, China Hong Kong IEPL dedicated Supported
Singapore Singapore IEPL dedicated Supported
Japan Tokyo Relay Supported
Japan Osaka Direct Supported on some routes
South Korea Seoul Relay Supported
Taiwan, China Taipei Relay Supported on some routes
North America
United States Los Angeles Direct Supported
United States San Jose Relay Supported
United States Seattle Direct Supported on some routes
Canada Toronto Direct Supported
Canada Vancouver Relay Supported on some routes
Europe
Netherlands Amsterdam Direct Supported
Germany Frankfurt Relay Supported on some routes
United Kingdom London Direct Supported
France Paris Direct Supported
Sweden Stockholm Direct Supported on some routes
Other Regions
Australia Sydney Relay Supported
United Arab Emirates Dubai Direct Supported on some routes
Brazil São Paulo Direct Supported on some routes
South Africa Johannesburg Direct Supported on some routes
ROUTE MODES

Three Route Types

The three tiers address route selection under different connection conditions. Cost, coverage, and suitable tasks vary, so no single type fits every region or time of day. Understanding how routes are organized is more useful for consistent access than looking only at location names.

B Balanced tier

Relay Route

A relay route connects to a suitable gateway first, which then forwards traffic to the target region. It adds a layer of routing flexibility between direct paths and dedicated resources. When the direct path from the local network to a remote exit is poor, a relay gateway can improve the connection direction and expand the available regional choices.

Relay routes suit everyday browsing, regular streaming, AI Tools access, and switching between regions. They are often easier to adapt to complex local networks than direct routes, while being better suited to routine tasks than dedicated routes. Start with a geographically nearby gateway, then change the exit region according to the target content.

More relay steps do not automatically make a connection better. An effective relay should reduce unnecessary path fluctuations rather than stack additional routing layers. If several relay nodes are available in one region, keep the options that work in the client as regular routes.

C Standard tier

Direct Route

A direct route reaches the target exit through the local network without additional gateway routing. Its simple structure suits web browsing, research, messaging, and backup connectivity. It can also help determine whether an issue comes from the local network, gateway routing, or the target service.

Direct performance depends more on the local network and public international routing. The same city may produce different results on different access networks, so a nearby location is not necessarily the better connection. If pages load incompletely, long sessions repeatedly reconnect, or video buffers, compare a relay or IEPL dedicated route in the same region.

Direct locations offer flexible coverage for services tied to a particular region or as additional exits for farther destinations. For tasks that do not require a persistent session, verify the target region with a direct route first, then move to a higher tier if needed.

TASK BASED ROUTING

Choose routes by use case

Route selection should not rely on country names alone. The destination, session duration, account region, and local access network all affect the result. The guidance below suggests an order for common tasks, making it easier to narrow choices in the client.

Everyday Browsing and Research

Start with a direct or relay location near your current network. Everyday pages usually load many images, scripts, and APIs together, and an exit far from the target service can cause different parts of a page to fall out of sync. A nearby region helps reduce unnecessary cross-region paths and makes it easier to distinguish issues with the browser, website, and route.

If a page opens but the login state, images, or attachments do not load completely, keep the target region unchanged and switch only the route type. Move from direct to relay first, then try an IEPL dedicated route based on the importance of the task. This avoids changing the region and route at the same time, which makes the source of an issue harder to identify.

Streaming

Streaming availability depends first on the content region. Confirm the account region and target library, then choose the corresponding region marked as supporting streaming in the table. Routes in the same city may serve different tasks, so the client’s streaming label is more useful than the city name alone.

Once playback starts, sustained transfer matters more than whether the home page opens. If the beginning plays normally but buffering occurs later, switch within the same region from direct to relay or IEPL dedicated. Stop the current playback before switching, then establish a new connection and reopen the content so the old exit information is not retained.

AI Tools and Development

AI Tools, code completion, and command-line tasks often depend on persistent sessions. An input box loading does not mean generation, uploads, and streaming responses will remain stable. For these tasks, start with a relay or IEPL dedicated route, keep the exit region consistent, and avoid switching during a session.

If the same tool is used in a browser, editor, and terminal, confirm that all programs use the same connection method. Routing only the browser while the editor still uses the local network can cause mismatched login regions, failed callbacks, or timed-out requests. After making changes, verify with a short task before resuming a long session.

Gaming and Interactive Connections

Gaming depends more on path continuity than on fast web downloads. Prefer a route in or near the game service’s region, rather than choosing an exit whose city name looks closer but whose actual path is more complex. Use a relay route for comparison when direct is unstable; for critical interactive tasks, try an IEPL dedicated route.

Re-enter the game session after switching routes so the connection is fully established through the new exit. Switching in the background may leave existing connections on the old path, making the test inconclusive. Downloads and gameplay can also be handled separately: use a standard route for update files and a more stable tier for interactive sessions.

Cross-Border Work and Remote Collaboration

Remote documents, meetings, business dashboards, and file syncing often run at the same time. If the route changes mid-session, a page may still look normal while uploads, notifications, or collaboration status have stopped. Work tasks should therefore favor a relay or IEPL dedicated route with a stable exit and consistent region.

Business services may apply their own security rules to login regions. Confirm your usual region before starting work, connect first, and then open work applications; avoid changing regions during work. If a change is necessary, save local content, finish active uploads and meetings, then reconnect and sign in again.

SWITCHING METHOD

How to switch routes

Reliable route testing requires controlled variables. Change one condition at a time so you can tell whether an improvement came from the region, route tier, or target service. This process applies to Windows, macOS, iOS, Android, and Linux.

  1. Set the Target Region First

    Choose the exit region based on the service you are accessing, the account region, or your collaboration partners. Do not start by switching back and forth between multiple countries. If the target service has no specific regional requirement, begin with a nearby region and then compare farther locations.

  2. Keep the Region Fixed and Compare Tiers

    Within one region, try direct first, then relay; use an IEPL dedicated route when a persistent connection is needed. After each switch, disconnect the old connection and establish a new session so the browser or app does not continue reusing the previous network connection.

  3. Verify with a Real Task

    For web tasks, test login, images, and attachments; for streaming, test starting and continuing playback; for AI Tools, test a complete response; for work, check syncing, uploads, and meetings. A successful connection indicator alone does not mean the target task is working normally.

  4. Keep Regular and Backup Routes

    Keep a regular route and a backup route for common tasks. The regular option handles everyday connections; the backup is for quickly adapting to changes in the local network, target service, or regional gateway. Ideally, use different tiers for the two routes rather than merely switching to a nearby city.

  5. Reassess After Conditions Change

    Home, office, and mobile networks use different access paths, so the same route may not perform consistently in every environment. After changing networks, run a brief check again instead of applying conclusions from the previous environment.

COVERAGE NOTES

Coverage and node labels

VPNSM covers 120+ countries / 250+ routes. These figures describe the scale of available regions and routes; they do not mean users need to try every option. In practice, maintaining a set of regular routes matched to your tasks is more effective than constantly chasing new cities.

REGION

Region Name

A region name identifies the country or area where the exit is located. For content tied to a specific region, match the target area first; without a regional requirement, start with a geographically nearby region. If an account is already associated with a regular region, keeping the exit consistent usually makes sessions easier to maintain than constantly changing locations.

CITY

City Name

Cities further distinguish exits within the same region. Distance is only an initial reference; the actual connection also travels through local carrier networks and international paths. Under different network conditions, a farther city may be better suited to the current task than a neighboring one.

MODE

Route Tier

IEPL dedicated, relay, and direct routes describe how connections are organized. A higher tier is not necessary for every task. Web browsing, persistent sessions, streaming, and remote work have different requirements, so assign routes by task instead of using one location for all traffic.

MEDIA

Streaming Label

The streaming label indicates that a region offers route options intended for viewing. The target platform still determines visible content based on the account region, licensing, and its own policies. After connecting, reopen the target app so the region is assessed through the new network session.

VPNSM ROUTE POLICY

The Route Directory Is for Selection, Not Performance Claims

The location page lists only regions, cities, route types, and streaming suitability. Verify connection results on your own network and with the actual task. When issues occur, checking the region, tier, and app connection method in order is more likely to find a suitable path than changing city names alone.

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